Privacy Policy

Information you provide

We may collect the following information when you create an account, set up your profile, use the Service, or contact us:

• Account and contact information: email address, password or authentication credentials, phone number, account identifier, and authentication status. Passwords are processed through our authentication provider and are not visible to GoLo in readable form.
• Profile information: name, nickname or handle, profile photo, home golf club, handicap index, notification preferences, and saved game preferences.
• Golf association information: if you choose to connect an authorized golf-association service, information such as your GHIN number, handicap index, connection status, authorization tokens, synchronization dates, and eligible scores submitted at your direction.
• Round and scoring information: courses, tees, dates, formats, players, teams, handicaps, hole-by-hole scores, pars, stroke indexes, side-game selections, game events, invitations, leaderboards, round history, and shared round summaries.
• Side-game and settlement information: game rules, agreed dollar stakes, participant acceptance or rejection of game terms, calculated winnings and losses, who owes whom, settlement amounts, payment handles such as a Venmo username, payment-request status, and participant-entered sent or received confirmations and timestamps.
• Participant information entered by another user: a round organizer may enter another participant’s name, email address, phone number, handicap, or payment handle to organize a round and match that participant to an account. Users should provide another person’s information only when they have permission to do so.
• Communications: information included in support requests, emails, feedback, or other messages sent to us.
• Website download-link requests: the phone number you enter when you ask us to text you an app download link, together with delivery status and related technical records.

Location and course-search information

If you choose Nearby Courses, GoLo may request access to your device location and collect precise or approximate latitude and longitude to identify your city or region and find nearby golf courses. GoLo does not need location access for manual course search, and we do not use location for background tracking.

The current app may cache location coordinates and the resulting city or state on your device for up to 24 hours. Coordinates or location search terms may be sent through GoLo’s server provider to a geocoding service and course-data provider to return nearby results. Those providers may receive the coordinates, city or state, search query, IP address, and routine request metadata under their own privacy terms.

Device, usage, and diagnostic information

We and our service providers may automatically collect:

• IP address, device type, operating system, browser type, app version, language, and time zone;
• session, account, installation, and push-notification tokens or identifiers;
• app interactions, feature usage, notification delivery and interaction information, referring pages, and approximate timestamps;
• crash reports, error messages, performance information, server logs, and other diagnostic data; and
• information stored through cookies, browser storage, app storage, or similar technologies needed to keep you signed in, restore an active round, remember settings, cache course or location results, and prevent duplicate notifications.

We do not use this information to track you across unaffiliated companies’ apps or websites for targeted advertising.

Information from third parties

We may receive information from:

• other players who add you to a round or submit information about the round;
• authentication, hosting, storage, notification, analytics, crash-reporting, email, and text-message providers;
• golf-course databases, geocoding services, and authorized golf-association services; and
• app stores and operating-system providers, such as Apple, when they provide installation, subscription, crash, or notification information.

We use information to:

• create, secure, and manage accounts;
• identify players across rounds and devices;
• organize rounds and match players to invitations;
• calculate scores, handicaps, leaderboards, side-game results, and settlements;
• record participant acceptance of side-game terms and participant-entered payment statuses;
• synchronize live rounds, scores, events, and history across authorized devices;
• provide nearby-course search, course details, tees, ratings, slopes, pars, and stroke indexes;
• send account, live-scoring, agreement, settlement, support, and other requested notifications;
• send a download link or respond to a support request you initiated;
• provide optional golf-association connections and submit an eligible score only when you direct us to do so;
• personalize settings and restore unfinished activity;
• analyze performance, troubleshoot problems, prevent fraud or misuse, and improve the Service;
• enforce our agreements and protect GoLo, our users, and others; and
• comply with legal obligations and respond to lawful requests.

GoLo is a scorekeeping and recordkeeping tool. Users may enter private side-game terms and dollar stakes, and GoLo may calculate a suggested settlement and record participant-entered sent or received statuses.

GoLo does not:

• accept, store, custody, or transfer money;
• process debit cards, credit cards, bank accounts, or payment credentials;
• sell wagering credits or virtual currency;
• set odds, match bettors, take a rake, or award prizes; or
• guarantee, verify, collect, or enforce any payment.

Payment handles are displayed or copied only to help participants settle directly using a service they choose. A “sent,” “received,” or “settled” status reflects information entered by users and is not independent confirmation from a bank or payment service.

Other round participants

People participating in or invited to a round may see information needed for the shared experience, including your display name, profile photo, handicap, team, scores, game selections, agreed stakes, acceptance status, calculated results, settlement amount, and participant-entered sent or received status.

GoLo is not intended to expose your account email address, phone number, authentication credentials, or private golf-association tokens to other players. A payment handle may be displayed to relevant settlement participants when you choose to add one.

Service providers

We disclose information to vendors that perform services for us, such as:

• Supabase, for authentication, database hosting, file storage, real-time synchronization, and server functions;
• Apple and operating-system providers, for app distribution, device permissions, and native push notifications;
• Netlify or other hosting providers, for website or web-app hosting and delivery;
• OpenStreetMap’s Nominatim service or another geocoding provider, for converting a location or search term into a city, region, or coordinates;
• golf-course and golf-association data providers, including authorized USGA/GHIN services when enabled, for course, tee, rating, handicap, and score-posting functions;
• email, text-message, and push-delivery providers, for messages requested by you or needed to operate the Service; and
• analytics, logging, and crash-reporting providers, for performance measurement, diagnostics, security, and troubleshooting.

These providers may process information only for the services they provide to GoLo or as otherwise permitted by their own terms and applicable law.

Legal, safety, and business disclosures

We may disclose information when reasonably necessary to comply with law, legal process, or government requests; investigate fraud, security issues, or violations; protect rights, safety, or property; or complete a merger, financing, acquisition, reorganization, or sale of assets. If ownership changes, the recipient may continue to use information as described in this policy unless you are notified otherwise.

GoLo does not sell personal information. GoLo does not share personal information for cross-context behavioral advertising and does not use personal information to track you across unaffiliated apps or websites for targeted advertising.

If these practices change, we will update this policy and provide any notice, consent, or opt-out required by law before beginning the new practice.

We retain information only for as long as reasonably necessary for the purposes described in this policy:

• Account, profile, round, scoring, side-game, agreement, settlement, and notification records: generally until you delete the information or your account, subject to shared-round records and legal obligations described below.
• Precise device location: cached by the current app on the device for up to 24 hours. GoLo does not intentionally build a long-term precise-location history. Routine server or provider logs may retain request data for a limited period.
• Push tokens: while notifications are enabled or until the token is revoked, expires, or the account is deleted.
• Support, download-link, email, and text-message records: generally up to 24 months after the communication, unless a longer period is needed to resolve an issue or comply with law.
• Analytics, logs, and crash diagnostics: generally up to 24 months, unless a shorter provider setting is available and appropriate.
• Backups: deleted information may remain in encrypted or access-restricted backups for up to 90 days before it is overwritten.

We may retain information longer when reasonably necessary for security, fraud prevention, dispute resolution, enforcing agreements, or legal compliance. When full deletion would affect another user’s legitimate round history, GoLo may retain a de-identified version of shared scoring or settlement records after removing your account identifiers, contact details, profile photo, payment handle, and golf-association information.

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of personal information, and to appeal a denied privacy request. You may also have the right to obtain information about the categories of personal information we collect and disclose.

You can exercise many choices directly in the Service:

• update profile and payment-handle information;
• disable location access in device settings and use manual course search;
• change notification preferences or disable notifications in device settings;
• disconnect an optional golf-association connection;
• delete individual round-history items where available; and
• initiate account deletion under You → Account → Delete Account.

If you cannot access your account, or to make another privacy request, email info@golo.golf. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.

You may initiate deletion in the app under You → Account → Delete Account. You may also request deletion by emailing info@golo.golf if you cannot access the app.

Unless a longer period is required by law or needed to prevent fraud or resolve a dispute, GoLo will complete deletion from active systems within 30 days. Account deletion is intended to remove or de-identify:

• your authentication account and profile;
• contact information, profile photo, payment handle, and notification devices;
• private notification and agreement records associated only with your account;
• rounds you own, where deletion does not unlawfully impair another person’s rights; and
• your personal identifiers contained in rounds created by other users.

Shared scores, game results, or settlement totals may remain in de-identified form so other participants can retain an accurate round history. Residual copies may remain in backups for up to 90 days and will not be restored to active use except for disaster recovery, security, or legal purposes.

We use administrative, technical, and organizational safeguards designed to protect information, including authenticated access, encrypted network connections, database access controls, and restricted server credentials. No system is completely secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur.

You are responsible for protecting your password, device, invitation codes, and account access. Contact us promptly if you believe your account has been compromised.

The Service is not directed to children under 13, and GoLo does not knowingly collect personal information from a child under 13. Dollar-stakes and settlement features may be used only by people legally permitted to participate in that activity in their location.

If you believe a child provided personal information to GoLo, contact info@golo.golf so we can investigate and delete it as required.

GoLo is currently offered in the United States. Information may be stored and processed in the United States and in other locations where our service providers operate, subject to appropriate protections and applicable law.

The Service may link to or interoperate with services not controlled by GoLo, such as a payment app, golf association, app store, or course-data provider. Your use of those services is governed by their own terms and privacy policies. GoLo is not responsible for the independent privacy practices of third parties.

We may update this policy as the Service, providers, or legal requirements change. We will post the updated policy at this page and revise the “Last updated” date. If a change materially affects your privacy, we will provide additional notice when required.